Refund Policy
Effective: 18 August 2026 · Contact: info@traveltips.travel
What you get, immediately
- A permanent unlock link to your paid guide (never expires).
- Interactive map with numbered stops, hotels layer, restaurants, skip-the-queue tickets and free partner deals.
- Free lifetime updates — when we improve the guide, your link shows the newer version automatically.
If something is wrong — talk to us first
Before you consider a chargeback, please email info@traveltips.travel with your order number (in your delivery email). We answer every message. In practice, most complaints are things we can fix on the spot for every future buyer — a broken link, an outdated tip, a restaurant that closed. Give us the chance.
Chargebacks
We treat chargebacks filed without prior contact as fraudulent activity and defend them with full evidence: your Stripe checkout confirmation, the delivery email log, and access-log proof that your unlock link works. Filing a chargeback for a digital product you received and can still access is not refund-eligible under Visa and Mastercard rules — it is an unauthorised reversal.
Duplicate orders
If you accidentally paid twice for the same guide, email us — we void the duplicate immediately and refund it via Stripe. This is the one exception; it isn’t really a refund, just cleaning up a mistake.
EU consumer law
Under EU consumer law (Directive 2011/83/EU, Art. 16(m)), the 14-day right of withdrawal does not apply to the supply of digital content that begins with the consumer’s prior express consent and acknowledgement that they thereby lose their right of withdrawal. By completing checkout and clicking to open your guide, you have given that consent.
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